Awsome service thank a lot
Ordered a new rod tip and got it really fast.
The new rod tip fits perfectly. Just as important, Joe was able to ship the tip overnight to where I was camping so that I could use my Diamondback rod for the rest of my fishing trip. Excellent rod and excellent service!
Soon after I purchased my Ideal Nymph Fly Rod, 10' 2wt Euro Rod, the tip section broke. After a quick email and phone call, my spare tip was on its way (received it in 3 business days). Very nice to see in these days and times that a company provides such quick quality service.
I realized my 10’10” 2wt rod tip broke at 3:30PM on a Friday and calld the the customer service phone number from the side of the river - and they started the process on their side so that a replacement would get shipped out on Saturday. I sent along the picture and mailing address from my phone - and being located in VT also - I had the replacement rod tip on Monday and was back on the river Monday evening. I am even more of a Diamondback Rod fan now! Great gear and great service!