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- 5 stars: 105 (97%)
- 4 stars: 3 (3%)
- 3 stars: 0 (0%)
- 2 stars: 0 (0%)
- 1 star: 0 (0%)
A couple weeks back due to my own negligence, I broke the tippet off my Diamondback 6wt Nymph Rod. I ordered a new tippet the same day and was pleasantly surprised when it arrived just (3) days later. Excellent service that I greatly appreciated, getting me back on the water with the rod that has become my favorite for steelhead hands down!
Outstanding turnaround. Thanks for your service!
My fault. Second time I broke it and the team there always comes through.
Thanks Michael
Amazing service. So many thx
Super fast shipping and awesome customer service. This is why you spend the money on nice things. Thanks for being an awesome company to work with!
I got my rod part faster that I thought it is possible:) thanks guys
Broke a tip on Sunday, had a new one and was back the river by Friday! Great customer service by great people. Thanks!
I had my spare tip in 2 days. Kudos to the great service! T&T wants the whole damn rod back and more than twice as much. I love my diamond back real nymph. You guys are so great to deal with. Thank you again.
Ideal Nymph Spare Tip
Ideal Nymph Spare Tip
Diamondback went above and beyond to get me my Spare Tip for my Ideal Nymph 4wt Delivered Before Christmas to NZ, and the cost was very reasonable-Incredible service-thanks so much
Ideal Nymph Spare Tip
Ideal Nymph Spare Tip
Thanks guys for a very timely replacement of the part I need. Glad I went with Diamondback
Ideal Nymph Spare Tip
Great turn around as well as pleasant to deal with. I love the Rod.
Easily one of the the fastest and hassle free experiences I've had in my 60 year lifetime. Broke my rod on Sunday and the replacement was in the mail by midday on Monday.
Haven’t tried it yet but the service was great and the price was decent.
I haven’t had a chance to use it yet but I’m sure it will be fine. Thanks for the speedy return. Thanks Joe !
I broke the tip & Diamondback provided great service in getting the section as soon as they could.
Thanks for sending out the replacement quickly. We appreciate you guys!
Broke rod tip on my #6 Ideal Nymph and I had new tip in less than a week. T&T and Simms could take a lesson on customer service and fair pricing. I’m a Diamondback customer for life as a result. The other two never again.
Ideal Nymph Spare Tip
First, I love the rod. Just got back from Wyoming and made a haul with my 10' 2wt, with multiple fish over 20"s. The rod handled some big fish in big currents, with no problem. As for the company, I can't recommend Diamondback highly enough. Joe stands behind his product, but takes no undue guff off of anyone,,, in this case, me. Joe and Vicky take care of their customers, unlike some Bigger Named companies who tout their customer service. While others talk a good game, Diamondback actually performs.
The Ideal nymph rod performs really well with the new tip section I got. This is my favorite nymph rod. Appreciate the good communication throughout the process.
The rod works great but when I broke the tip section it did take a long time to get a replacement. Now it’s back to normal and ready for use again...
Ideal Nymph Spare Tip
I broke the tip ( my fault completely) on my 10’ 1 weight Ideal Nymph. Diamondback replaced it for a very reasonable fee. Great customer service. Very pleased.
First class service. Received product within three days and no issues.
Diamondback fly rod company has by far the best customer service in the industry! Hands Down!
I can’t recommend Diamonback enough! Great customer service, great products, and a great turn around time. I broke my tip and within 2 days had the replacement on the way.
ps: Joe Goodspeed designs excellent rods.